Refund Policy

At Cleo’s Cleaning Co., we strive for complete customer satisfaction. Our refund policy is designed to be fair, transparent, and to protect both our clients and our business operations.

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1. Eligibility for Refunds

   • Full refunds are issued for cancellations made 48 hours or more before the scheduled service.

   • Partial refunds (50% of the booking fee) apply to cancellations made between 24–48 hours before the service.

   • No refunds will be issued for cancellations made within 24 hours of the scheduled appointment.

   • Refunds do not apply to no-show bookings where access was not provided.

   • Refunds will not be issued for dissatisfaction if the service was completed as per the agreed terms. However, we may offer a re-cleaning or alternative resolution at management’s discretion.

   • If a service is interrupted due to unforeseen circumstances, we will evaluate whether a partial refund is applicable.

2. Processing Refunds

   • Refunds will be processed within 5–7 business days via the original payment method.

   • Refund requests must be submitted via email or phone within 48 hours of the scheduled service.

   • Refunds for payments made via third-party platforms may have varying processing times.​

3. ​Service Satisfaction Guarantee

   • If a client is dissatisfied with the service, Cleo’s Cleaning Co. will work to resolve the issue through a re-cleaning or appropriate compensation, subject to management discretion.

   • Complaints must be reported within 24 hours of the service completion.