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At Cleo’s Cleaning Co, we are committed to protecting your privacy and handling your data in a transparent, lawful, and secure manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. What Information We Collect

We may collect and process the following personal data:
- Full name, phone number, email address
- Property address where services are provided
- Payment details (handled securely via third-party processors)
- Communications and customer service interactions

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2. How We Use Your Information

Your information is used for:
- Booking and managing cleaning services
- Processing payments
- Responding to enquiries or support requests
- Improving our services and customer experience
- Sending service updates (with your consent)

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3. Legal Basis for Processing

We process your data under one or more of the following legal bases:
- Contractual obligation – to provide the cleaning services you requested
- Legal obligation – to comply with laws and regulations
- Legitimate interest – to run and improve our business
- Consent – where required, e.g., for marketing communications

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4. Data Sharing

We do not sell or share your data for marketing purposes. Your data may be shared only with:
- Secure payment platforms
- Service scheduling systems
- HMRC or legal bodies when required by law

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5. Data Retention

We retain your data only as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g., financial records).

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6. Your Rights Under UK GDPR

You have the right to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request erasure of your data ("right to be forgotten")
- Object to or restrict certain types of processing
- Request data portability (where applicable)

To exercise your rights or for any data-related enquiries, please contact us at:
📧 contact@cleoscleaning.co